Fast, reliable and efficient – this constitutes good customer service
As part of the Wünsche Group, we believe customer service is a key quality criterion – for the benefit of both our customers and end consumers. We guarantee our customers a response within 24 hours.
Further after sales services include:
- Planning service and return rates
- Organising and calculating warranty periods
- Defining spare parts, spare part quantities, timings
- Assessing products
- Controlling and coordinating service contacts
- Escalation management.
This demands efficiently organised and standardised processes, which we are constantly optimising according to the "best case" principle. The specific service demands of promotional items are met with the required forethought. We provide various service concepts, taking into consideration primarily how to meet all client-specific and legal requirements.