After sales service

Fast, reliable and efficient – this constitutes good customer service

As part of the Wünsche Group, we believe customer service is a key quality criterion – for the benefit of both our customers and end consumers. We guarantee our customers a response within 24 hours.

Further after sales services include:

Planning service and return rates
Organising and calculating warranty periods
Defining spare parts, spare part quantities, timings
Assessing products
Controlling and coordinating service contacts
Escalation management.

This demands efficiently organised and standardised processes, which we are constantly optimising according to the "best case" principle. The specific service demands of promotional items are met with the required forethought. We provide various service concepts, taking into consideration primarily how to meet all client-specific and legal requirements.